Contact Us
Have a question about one of our best payout online casino rankings, spotted something that needs a second look, or want to flag your own experience with a site we've reviewed? Here's how to reach us and what we can (and can't) help with.
How to reach the team
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within 48 hours, though it can take a little longer during busy periods. Please include the name of the casino or the page you're asking about — it helps us answer faster and keeps our research accurate.
What we can help with
- Corrections or updates to bonus terms, payout speeds, or licensing details on any casino we cover
- Questions about how we rank and review best payout online casinos
- Feedback on your own withdrawal or deposit experience with a listed operator
- General enquiries about how the site works, including our editorial process
- Media, partnership, or general business enquiries
What we can't help with
We're an independent review and comparison site, not a casino operator, payment processor, or regulator. That means we can't do a few things directly:
- We can't access your casino account, process a withdrawal, or resolve a payment dispute on your behalf — that has to go through the casino's own customer support
- We can't verify your identity (KYC) for any casino — this is handled by the operator itself once you sign up
- We can't offer legal, financial, or gambling addiction counselling — if gambling is becoming a problem, our responsible gambling page lists where to find proper support
If your issue is with a specific casino — a delayed payout, a bonus dispute, or an account query — contact that casino's support team first, since they hold your account details and transaction history. If you're not getting a resolution, most licensed operators in the US are required to offer a formal complaints process or point you to their regulator.
Why accuracy matters to us
Our rankings of the best payout online casinos are based on published bonus terms, licensing information, and payment details as we find them at the time of review. Terms change often — wagering requirements, withdrawal limits, and processing times can be updated by operators without much notice. If you've noticed something on our site that no longer matches what a casino actually offers, telling us helps keep the information useful for the next reader.
We should be clear about how this site works commercially: some of the casinos listed may pay us a commission if you sign up through a link on this site. This never decides our rankings or editorial ratings — those are based on our own research criteria, not on which operator pays the most. If you'd like to understand more about who's behind the site, see our About Us page, and for the legal terms covering use of this site, see our Terms and Conditions.
Before you write in about a specific casino
A few checks can save time on both ends:
- Confirm the casino is licensed to operate in your state, since availability and legal status vary across the US
- Check the bonus terms page on the casino's own site for wagering requirements, expiry dates, and maximum withdrawal caps tied to any offer
- Have your account email or reference number ready if your enquiry relates to a specific deposit, bonus, or withdrawal
- If your concern is about problem gambling rather than a specific transaction, our responsible gambling page has links to deposit limit tools, self-exclusion programs, and national support organizations
Response times and what happens next
Most enquiries are answered within two business days. Corrections that affect factual accuracy — such as an outdated bonus percentage or an incorrect licensing claim — are prioritized and reviewed against the operator's current published terms before any change is made to the page. We won't remove or adjust a ranking based on a single unverified complaint, but patterns of reader feedback do inform how we revisit and update our research over time.